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for KBA Members
$60 for Non-Member
$0 for KBA Member CLE Season Pass
$10 for Staff of KBA Member
April 11, 2019
Knoxville Bar Association
Approved for Dual CLE Credit, Law Office Management
The CLE Program "Are You Lawyering or Laboring? 7 Steps to Reduce Interruptions & Chores and Run a Highly Productive Law Firm" was originally recorded on April 11, 2019.
Many small-firm and solo attorneys are spread thin, yet hesitate to filter out distractions and hand off time-consuming tasks. Whether you're missing calls and leads, struggling to follow-up with existing clients and capture late payments, or just looking to run a more efficient and profitable law firm, the right communication systems can help you get more done. Cut out bad habits, reduce interruptions, and automate workflows to yield more qualified leads, happier clients, and better work/life balance.
You'll learn 7 basic and advanced techniques for incorporating tools that promote professionalism and productivity into your operations with minimal investment of time, energy,and money:
1. Manage inbound communications with smart phone systems & web chat
2. Automate lead capture & qualification
3. Hand-off new client intake
4. Streamline appointment scheduling & reminders
5. Consistently collect payments
6. Systematically refer "bad" leads
7. Integrate your communications into your existing systems: CRM, website, calendar, billing system, email, SMS/chat, and more.
If you're not familiar with the latest business and communications management technology,services and processes, you'll learn how to get started, with an efficient setup that maximizes impact with minimal time, effort, and cost. If you're already using one or more of these services or processes, you'll come away with actionable ways to get more out of them, for greater operational efficiency, marketing results, client satisfaction, and profitability.
Speaker: Maddy Martin, Smith.ai
(If you have any questions about the program please contact speaker at firstname.lastname@example.org)
Approved for 1 hour of "Online" Dual CLE Credit.
IT IS YOUR RESPONSIBILITY: Please verify when you register for an online CLE course that you have not previously attended the program during the live presentation or the video replay series offered twice a year. The CLE Commission will not approve CLE credit for the same course even if it is taken in a different calendar year.
Program Titles and Supporting Materials
This program contains the following components:
If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). If electing credit for this program, registrants in jurisdictions not listed below will receive a Certificate of Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant completing all the requirements of the program as determined by the selected accreditation authority.
How to Attend
Join the self-paced program from your office, home, or hotel room using a computer and high speed internet connection. You may start and stop the program at your convenience, continue where you left off, and review supporting materials as often as you like. Please note: Internet Explorer is no longer a supported browser. We recommend using Google Chrome, Mozilla Firefox or Safari for best results.
You may access this course on a computer or mobile device with high speed internet (iPhones require iOS 10 or higher). Recommended browsers are Google Chrome or Mozilla Firefox.