The CLE Program "Are You Lawyering or Laboring? 7 Steps to Reduce Interruptions & Chores and Run a Highly Productive Law Firm" was originally recorded on April 11, 2019.

Many small-firm and solo attorneys are spread thin, yet hesitate to filter out distractions and hand off time-consuming tasks. Whether you're missing calls and leads, struggling to follow-up with existing clients and capture late payments, or just looking to run a more efficient and profitable law firm, the right communication systems can help you get more done. Cut out bad habits, reduce interruptions, and automate workflows to yield more qualified leads, happier clients, and better work/life balance.

You'll learn 7 basic and advanced techniques for incorporating tools that promote professionalism and productivity into your operations with minimal investment of time, energy,and money:
1. Manage inbound communications with smart phone systems & web chat
2. Automate lead capture & qualification
3. Hand-off new client intake
4. Streamline appointment scheduling & reminders
5. Consistently collect payments
6. Systematically refer "bad" leads
7. Integrate your communications into your existing systems: CRM, website, calendar, billing system, email, SMS/chat, and more.

If you're not familiar with the latest business and communications management technology,services and processes, you'll learn how to get started, with an efficient setup that maximizes impact with minimal time, effort, and cost. If you're already using one or more of these services or processes, you'll come away with actionable ways to get more out of them, for greater operational efficiency, marketing results, client satisfaction, and profitability.

Speaker: Maddy Martin, Smith.ai

(If you have any questions about the program please contact speaker at maddy@smith.ai)

Approved for 1 hour of "Online" Dual CLE Credit.

IT IS YOUR RESPONSIBILITY: Please verify when you register for an online CLE course that you have not previously attended the program during the live presentation or the video replay series offered twice a year. The CLE Commission will not approve CLE credit for the same course even if it is taken in a different calendar year.