Calendar of Events
Programs & events sponsored by the Knoxville Bar Association.
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Welcome to Knoxville Bar Association’s Event Calendar. This calendar serves members of the local legal community by including events of interest to the bar, including activities sponsored by outside organizations. Submit listings for the Event Calendar to Bethany Thompson at email@example.com. CLE courses that are sponsored by providers other than the Knoxville Bar Association will not be included.
Date: Friday, October 24, 2014 - 1:00 pm
Duration: 3 Hours
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The KBA Family Law and Solo/Small Firm Sections presents a seminar entitled ”Tips & Techniques: How to Deal with the Difficult Client" on Friday, October 24, 2014 from 1:00 p.m. - 4:15 p.m. in the Main Assembly Room of the City County Building.
Lucinda M. Albiston, Esq., Albiston and Smith, PLLC
Dealing with difficult clients can be challenging. Many of us have to deal with angry or unhappy clients as part of our roles, and it’s never easy. Unfortunately, we cannot diagnose and we certainly are not trained in law school to deal with such individuals. But if we know what to say and, more important, how to say it, we may be able to save the situation. In fact, we can even end up with a better relationship with our client than we had before.
This program will help you explore how to deal with angry or difficult clients by highlighting specific tips and techniques on how to resolve these difficult situations calmly and effectively. Our speakers will give you examples of the different types of difficult clients and a psychological perspective on how to maintain a professional relationship with each type.
Types of the everyday difficult client
• The daily whiner
• The AWOL client
• The micro-managing client
• The saboteur client
• The indecisive client
• The emeshed family systems client
Types of the disturbed DIFFICULT client or those with genuine mental health issues
• The depressed client
• The narcissistic client
• The bi-polar client
• The borderline client
• The paranoid client
• The PTSD client
Vignettes will be provided by attorneys Lucinda Albiston and Donna Smith and/or Dr. Albiston will offer tips on how to maintain an effective professional relationship with each type of difficult client. Recent case law related to the release of psychological records will be reviewed and ethical options and practical considerations for how to fire a difficult client will be discussed.
Approved for 2.5 hours of General CLE and .5 hours Dual CLE Credit
Cancellation/Refund Policy: Reservations cancelled less than 48 hours before the program are subject to the penalty of the entire amount. However, you may transfer your registration to another individual.